International Sales FAQ

MILACHIC SPORTS LTD offers international shopping, shipment and customer service to you.

Payment Methods

We accept Paypal® for international orders. Payment options may vary based on the selected currency and country. Proceed to checkout to view all payment options.

Shipping Options & Charges

International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During checkout, international shipping costs will be calculated and guaranteed based on the items you are purchasing and your shipping destination.

Shipping Timeline

Most in-stock items will arrive 6 -16 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in checkout.

Certain items in our catalog may be unavailable for international shipping.

How to Order

Select the item to your cart and then make the payment. All orders are paid with US dollar only.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items and the destination country.

How can I track my international order?

Contact service online and get the tracking number of your order.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at info@ballcustom.com will gladly assist you with any questions related to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at info@ballcustom.com, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency as your original order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ballcustom.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ballcustom.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The United States 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the United States, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ballcustom.com.

No refunds are given on shipping and handling charges. Personalized items and clearance items marked down 65% or more cannot be returned. Unfortunately, items purchased for international shipping may not be exchanged.

General Terms. This website (www.ballcustom.com, or the “Site”) is owned and operated by SHARLOMAY LTD. Throughout the Site, the terms “we”, “us” and “our” refer to SHARLOMAY LTD and all affiliates and subsidiaries. SHARLOMAY LTD offers this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

1.1 By Use, You Consent to these Terms. By visiting or shopping on this Site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use” or “Terms”). The Terms include additional terms, conditions, and policies referenced in this document or available by hyperlink. The Terms apply to all users of the Site, including users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms carefully before visiting, shopping on, or otherwise using our Site or agreeing to be bound. By using any part of the Site, you agree to be bound by these Terms of Use without modification of any kind. If you do not agree to any and all of our Terms of Use as set forth below, then you may not use the Site or any Service.

This Site is intended for U.S. residents. Any deliveries requested for addresses outside the U.S. are subject to refusal by SHARLOMAY LTD.

The headings are included for convenience only and will not limit or otherwise affect these Terms.

1.2 No Unauthorized Use. You may not amend, copy, distribute, send, display, publish, license, create derivative works from, transfer, or sell any information, software, products, or sources from this Site without our advance written permission. No rights or interests in any downloaded materials are transferred to you as a result of your downloading, copying, or printing any such materials

1.3 Updates to the Terms and the Site. SHARLOMAY LTD reserves the right to update, delete, replace, or otherwise change all or any part of these Terms of Use by posting such changes to the Site, but we have no obligation to update any information on the Site at any time. Any modifications to this Site will also be subject to these Terms of Use. You can review the most current version of the Terms of Use at any time on this page. It is your responsibility to check this page from time to time to review the changes. Your continued use of or visit to the Site following the posting of any changes constitutes your acceptance of such changes.

1.4 No Illegal Use. You may not use this Site or our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.5 Consequence of Breach. A breach or violation of any of the Terms will result in an immediate termination of your access to this Site and your right to utilize the Services. We reserve the right to refuse Service to anyone for any reason at any time.

1.6 COPPA Compliance. The Children’s Online Privacy Protection Act (COPPA) protects the online privacy and personal information of children under 13 years of age. In compliance with this act, SHARLOMAY LTD does not promote online to children and does not knowingly request or collect personal information from any person under 13 years of age through the Site without prior verifiable parental consent. Children under the age of 13 must be signed up by their parents and use a parent’s email address in order to receive email updates.

Privacy. Please review our Privacy Policy which also relates to your use of the Services, to understand our privacy practices.

Online Store Terms.

3.1 Product Displays and Descriptions. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate. All descriptions of products are subject to change at any time without notice, in our sole discretion.

3.2 Pricing. SHARLOMAY LTD is committed to offering quality merchandise at fair, competitive prices. In most cases, the prices on this Site will reflect store prices. However, there may be some exceptions. Prices shown on this Site expire at midnight Central time on the date displayed for the item. Prices and sales are subject to change without notice.

3.3 Limitations and Refusals of Orders. We reserve the right from time to time to limit the sales of our merchandise or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any merchandise or services that we offer. We reserve the right to discontinue any merchandise at any time. Any offer for any merchandise or service made on this Site is void where prohibited by applicable law.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per credit or debit card, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Changes to the Site. Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to merchandise descriptions, pricing, promotions, offers, merchandise shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by applicable law. No specified update or refresh date applied in the Service, on the Site, or on any related website, should be taken to indicate that all information in the Service, on the Site, or on any related website has been modified or updated.

Intellectual Property. All content of this Site, including, but not limited to, artwork, graphics, images, illustrations, photographs, text, video, audio clips, logos, and designs are the sole and exclusive intellectual property of SHARLOMAY LTD or third parties who have licensed the materials to us. All content is protected by copyright, trademark, trade dress, and other intellectual property laws of cyprus, including without limitation laws that restrict the copy, distribution, publishing, or transmission of such content. The unauthorized reproduction or distribution of a copyrighted work is illegal and no portion of this Site may be copied, distributed, published, or transmitted without the express written consent of SHARLOMAY LTD.

Users of this Site may download and print materials from this site for personal, non-commercial use related to placement of an order or shopping with SHARLOMAY LTD, provided that any such copy must contain this notice.

All of this Site’s content and supporting code are copyrighted by or licensed to SHARLOMAY LTD and all rights are reserved. All content copies, either electronic or printed, are for personal use only. The content and supporting code contained herein may not be used in any other manner unless express written permission is obtained in advance.

Third-Party Content. Certain content, merchandise and services available via our Service may include materials from third-parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us, and once you click such links, you are leaving this Site. We are not responsible for examining or evaluating the content or accuracy of information provided by these third-party sites and we do not warrant and will not have any liability or responsibility for any third-party materials or sites. We do not endorse these sites or the materials, products, or services of third-parties and hereby disclaim any warranty as to the content of any third-party site linked to this Site.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party sites. Please exercise caution when communicating or interacting with any such site and carefully review the third-party’s terms of use before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the appropriate third-party and not SHARLOMAY LTD.

Supply Chain Transparency. For information on SHARLOMAY LTD efforts to eradicate slavery and human trafficking from its direct supply chains, please review our Supply Chain Transparency Policy.

User Comments, Feedback and other Submissions.

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, texts, music, sounds, photographs, graphics, video, messages, tags, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. By submitting Comments and materials to this Site, you hereby automatically grant, or warrant that the owner of such Comments and materials has expressly granted to us a royalty-free, perpetual, irrevocable and non-exclusive license to (a) use, modify, license, sell, reproduce, adopt, publish, translate and distribute any or all of such Comments and materials worldwide, and (b) to incorporate such Comments and materials in other works in any form, media or technology now or hereafter developed for the full term of any copyright that may exist in such materials without any obligation to further notify you of such use or to compensate you or any third party.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or that is otherwise objectionable or which content violates any party’s intellectual property or these Terms of Use.

You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service, this Site, or any related website. You may not use a false e-mail address, pretend to be someone other than you, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

Prohibited Uses of the Site.

In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.

Disclaimer of Warranties.

The material contained on this Site is periodically checked for accuracy and is presented without any warranties, either express or implied. SHARLOMAY LTD will assume no, and hereby disclaims any, responsibility for any errors or omissions of this Site’s content. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the information on this Site is at your own risk.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and service delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability.

In no case shall SHARLOMAY LTD or our directors, officers, employees, partners, agents, contractors, interns, suppliers, service providers, subcontractors or licensors (collectively, the “Indemnified Parties”) be liable for any damages whatsoever arising out of or relating to the use by any person of this Site, including but not limited to direct, indirect, consequential, or punitive damages, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of this possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

Delay or Failure to Perform. We will not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action, or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); or your failure to give us a correct delivery address or notify us of any change of address

We will use reasonable efforts to inform you of any such unforeseen event within seven days of its occurrence. Should the interruption continue beyond a period of 14 days after notice to you, you will be entitled to cancel the order and a refund will be made in accordance with these Terms of Use.

Indemnification. You agree to indemnify, defend, and hold harmless SHARLOMAY LTD and the other Indemnified Parties harmless from any injury, from any loss, claim, or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Dispute Resolution and Arbitration.

This section limits certain rights—including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to statutorily imposed limitations periods, the right to engage in discovery except as provided in applicable American Arbitration Association rules, the right to certain remedies and forms of relief, and the right to court review of any award—that may not be available in arbitration.

To the fullest extent permitted by applicable law, any dispute or claim arising out of or relating in any way to these Terms of Use, your visit to the Site, or to any purchase, return or other transaction with SHARLOMAY LTD (including claims relating to SHARLOMAY LTD advertisements and disclosures, email and mobile SMS messages sent by SHARLOMAY LTD, or SHARLOMAY LTD collection or use of your information) (“Dispute”) shall be resolved through binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to these Terms. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms as a court would. The arbitrator’s award is binding and may be entered in any court of competent jurisdiction. In lieu of arbitration, either you or SHARLOMAY LTD may assert individual claims in small claims court consistent with the jurisdictional and dollar limits that may apply.

Any party who intends to seek arbitration must first provide to the other party a written notice of the Dispute (“Notice”), describing the facts and circumstances of the Dispute and the specific relief sought, and including any supporting documentation. The Notice must be mailed via certified or registered mail to SHARLOMAY LTD as set forth in section 17 below, or to you at your last-used billing address or the billing and/or shipping address in your online profile. If we are unable to reach an agreement to resolve the claim within 30 days after the Notice is received, either party may commence arbitration.