FAQ, Notices

1. How long is delivery time?

We need 1-2 days to complete production after order confirmation. The international delivery time varies according to the region, which usually takes 5-10 days.

2. Can I change my order?

Once your order has entered the production phase changes can not be made. If you need to make a change to your item please call us immediately so we can try to get the change entered as quickly as possible. We can be reached at +86 18060910079 (Skype the same number)

3. What countries do you ship to?

We currently ships to the locations listed below. If your country isn't listed, please contact us and we can try to add your country.

Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States.

4. What is your return policy?

Due to the custom nature of our products, items are only refundable if an error was made during the production process. If you've made a spelling error or an error similar in nature, please contact us and we will work with you to help correct this issue.

5. What size and type of files do I need to upload for my photos to print clearly?

The clearer the image the better it will print on the ball. We prefer images of 150dpi or better, but 72dpi is acceptable. 

6. Can I use more than one picture on the ball?

Yes, since our sports balls are full coverage, you can put as many photos on a ball as you see fit. Please be sure to note the size and resolution of these photos while uploading to ensure full quality printing. Please also be sure to note the cropping lines so that an important piece of your art will not be cut off.

7. What if I'm ordering for an entire team, league, school, etc?

We do offer bulk discounts for teams or leagues. Please contact us by+86 18060910079(Skype the same) or email to discuss discounted pricing.

8. What materials are used to make your products?

All of our sports balls are constructed of premium synthetic leather. Basketballs and footballs also have synthetic pebble leather on panels that do not contain photos.